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USB
TelRecorder FAQ
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How is the sound quality? |
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Crisp and clear because we do not depend on
any of your computers hardware, we do not use your sound card for
recording, sound cards tend to cause static. |
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Is there a licensing fee? |
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No and you can move it around to as many
computers as you like |
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What format does the recorded file saved as? |
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Wave File: Recordings can be played with our
software or Microsoft Media Player |
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Can recordings be hidden from the agents? |
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YES there is a feature for hiding recordings |
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Call centers do not have speakers on agent
computers, how can the recording be played? |
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Through the telephone handset |
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I have people working from home all over the
country and I want to be able to record them. Can remote users be
recorded? |
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Yes, as long as they have a USB recorder and
are connected to the web. Make sure to save the recording to an ftp site
so you can have access to it right away |
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Can I attach recording and send them via
email? |
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Yes, recordings can be emailed from within
our software or with Microsoft outlook. |
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Does the recorder come with a 30 day money
back guarantee? |
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YES |
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Can the USB recorder be used for call
centers and personal use? |
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YES |
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Can the recorder be used in a remote
location? |
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Yes, take the recorder with a laptop to
meeting or any place with a pc |
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Can more than one recorder be attached to
one pc? |
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YES |
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Does it have a one year warranty? |
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YES |
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Does it require additional hardware on the
computer or a soundcard? |
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NO |
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Does it also record voice conversations or
just phone conversations? |
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BOTH |
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Does the recorder have an auto record
feature? |
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YES |
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Is the auto record feature for phone and
room conversations? |
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YES |
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Does the recorder require
batteries? |
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No batteries or tapes. This is a maintenance free recorder |
| How is the unit powered? |
| It uses the computers power through
the USB |
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Are all features included
in the price? |
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YES |
| Do I have to pay
additional fees for upgrades or software? |
| No, all upgrades
are free to download from our website |
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Is it difficult to install? |
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Easy-installs in 2 minutes and you are all set to record. |
| Does the recorder
record both sides of the conversation? |
| YES |
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Can I use the recorder to
record conference calls and listen to them later ? |
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YES. Especially if you do not or can not listen to the conference call |
| Does the recorder
support headsets? |
| YES |
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How does the recorder play
back? |
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Through Speakers or Handset or Headset |
| How much Space
per minute/hour do recordings require on the computer? |
| 450K per minute or
27 Megabytes per hour Uncompressed |
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Does a utility for
compressing audio files come with the recorder? |
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YES |
| What telephones
or telephone systems are supported? |
| ALL |
